At Excelent Cleaning Service, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

1. Who We Are

Excelent Cleaning Service is a cleaning company based in Edinburgh, Scotland, providing residential and commercial cleaning services. For the purpose of data protection laws, we are the “data controller” of your personal data.

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Name, email address, phone number

• Address Information: For service appointments and quotes

• Payment Information: If applicable, for processing payments (handled securely)

• Website Data: IP address, browser type, and pages visited (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services

• Contact you with quotes, booking confirmations, or service updates

• Respond to your enquiries and requests

• Improve our website and service offerings

• Comply with legal obligations

4. Sharing Your Data

We do not sell your data. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, CRM or email platforms)

• Legal or regulatory bodies when required by law

All third-party partners comply with GDPR and are required to keep your information secure.

5. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or restrict certain uses

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact us at [insert your business email address].

7. Cookies

Our website uses cookies to improve user experience and gather anonymous analytics data. You can disable cookies through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly stated.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Address: 32 Pilton Avenue, Edinburgh

Email: info@excelentcleaningservice.com

Phone: +44 7482669493