Company Name: Excelent Cleaning Service
Location: Edinburgh, Scotland, United Kingdom

By booking or using our services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Excelent Cleaning Service offers residential and commercial cleaning services in Edinburgh and surrounding areas. Our services include, but are not limited to:

• Domestic cleaning

• Commercial and office cleaning

• End-of-tenancy cleaning

• Deep cleaning

• One-off and regular cleaning appointments

All services are subject to availability and may vary depending on your location and the specifics of your request.

2. Bookings and Appointments

• Bookings can be made via phone, email, or through our website.

• A confirmation will be sent once your booking is accepted.

• Please ensure accurate access information and contact details are provided.

• We reserve the right to decline or reschedule bookings based on staff availability or other operational factors.

3. Cancellations and Rescheduling

• Cancellation Notice: Please provide at least 24 hours’ notice to cancel or reschedule an appointment.

• Late Cancellations: Cancellations with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service charge.

• In the event of a no-show or missed appointment due to customer inaccessibility, the full fee may be charged.

4. Access to Your Property

It is your responsibility to ensure that our cleaners have access to your property at the scheduled time. If access is not possible, our team will wait up to 15 minutes before marking the appointment as a no-show.

5. Payments

• Payment is due upon completion of the service unless otherwise agreed.

• We accept bank transfer, cash, or other approved payment methods.

• For regular services, payment terms may be invoiced weekly or monthly.

6. Satisfaction Guarantee

If you are not satisfied with the quality of the cleaning, please notify us within 24 hours of the service. We will return to rectify the issue at no extra cost where reasonable and appropriate.

7. Liability

• While we take great care in handling your home or office, Excelent Cleaning Service is not responsible for pre-existing damage or wear and tear.

• We are fully insured and take reasonable steps to protect your property.

• We do not accept liability for loss or damage unless caused by our negligence.

8. Customer Conduct

We reserve the right to refuse service to customers who act inappropriately toward our staff, including but not limited to abusive language, threats, or unsafe environments.

9. Privacy and Data

We take your privacy seriously. All personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services after changes have been posted will constitute your acceptance of the revised terms.

11. Contact Us

For questions about these Terms of Service, please contact:

Address: 32 Pilton Avenue, Edinburgh

Email: info@excelentcleaningservice.com

Phone: +44 7482669493